Refund Policy

Last updated: May 25, 2026

30-day money-back guarantee

SEO Smart Engine is operated by Sinisa Solutions LLC. We offer a 30-day money-back guarantee on all paid subscription plans. If you are not satisfied with your purchase, you may request a full refund within 30 days of the original order date for any reason.

How to request a refund

Refunds are processed by our Merchant of Record, Paddle. To request a refund:

• Visit paddle.net, find your order using the email address you used at checkout, and request a refund; or
• Contact us via our contact page and we will help process it through Paddle.

You do not need to explain yourself, and there is no form to fill in beyond identifying the order. Telling us what did not work is genuinely useful to us, but it is never a condition of the refund.

What is eligible

Every paid plan - Starter, Pro, Guru and Business - is covered, on both monthly and annual billing, for 30 days from the original order date. Annual plans are refunded in full within that window rather than pro-rated.

The 15-day free trial involves no charge at all, so there is nothing to refund. If you cancel before the trial ends you are never billed. If the trial converts and you decide within 30 days of that first charge that the platform is not for you, the guarantee above applies to it in the usual way.

How long it takes

Paddle approves eligible requests and issues the refund to your original payment method. The money typically appears within 3 to 5 business days for cards, and up to 10 business days for PayPal or bank transfers, depending on your provider - the delay after approval is your bank's processing time, not ours. Paddle emails you a confirmation when the refund is issued; keep it as your record.

Your account keeps working until the end of the period you paid for unless you ask us to close it immediately. Reports and exports you generated remain yours to keep.

Renewals

Subscriptions renew automatically. You can cancel at any time from your account billing page or via paddle.net to stop future renewals. If a renewal charge is unexpected, contact us within 30 days of the renewal date and we will work with Paddle to resolve it.

Chargebacks and abuse

We reserve the right to decline refunds for accounts showing patterns of abuse (for example, repeated refund requests after extensive feature usage). For payment disputes, please contact us before initiating a chargeback so we can resolve the issue directly.

Two things sit outside the guarantee. Requests made more than 30 days after the order date fall outside the window, though you can still cancel to stop the next renewal. And we cannot refund on the basis of rankings: the platform gives you audits, tracking and recommendations, and no tool can guarantee a position in Google or a citation in an AI answer.

More information

Full payment and refund mechanics are governed by the Paddle Refund Policyand the Paddle Checkout Buyer Terms.